1. How far in advance should I order my dress?
2. Can I return or cancel the dress if I change my mind?
3. Can I order this dress in a different style/fabric/length?
4. Do you have photos of other customers wearing the dress?
5. How can I make sure I'm ordering the right size?
6. Can you customize the size of my dress?
7. Will I be able to alter my dress if I receive it and it doesn't fit exactly right?
10. Will my dress exactly match the color I see on your website?
11. What kind of fabric do you use on the dresses?
12. How can I be sure what the fabric will look like in person?
1. How far in advance should I order my dress?
Timing is important when ordering the perfect dress, and we take that as seriously as you do. We advise ordering a minimum of 8 weeks before you need to wear the dress if ordering a wedding dress and a minimum of 5 weeks before you need to wear your wedding party dress and special occasion dresses.2. Can I return or cancel the dress if I change my mind?
Our dresses aren't just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to order for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than for other items, so it's important to order carefully. For full details, see our Return and Cancelation Policy .3. Can I order this dress in a different style/fabric/length?
Each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven't found exactly what you're looking for yet, the "Narrow by" search function on the left-hand side of each dress category's main page can help you find the perfect combination.4. Do you have photos of other customers wearing the dress?
We only have photos of our models wearing the dress, but sometimes customers post photos of themselves in the dress on the product page. You can also post a request for photos and your email on the page, in case others who have bought the dress want to reply with pictures.5. How can I make sure I'm ordering the right size?
When ordering a dress for your special occasion online, you're right to pay close attention to getting the size right! Since we're an international company, our clothing may run larger or smaller than the standard sizes you're used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.6. Can you customize the size of my dress?
Absolutely –if our standard sizes don't work for you, we can make you a custom-sized dress for an extra charge of just $29.99. When ordering, you'll need to check the box for "Custom size" to the right of the dress's drop-down size menu and tell us your measurements in inches. Getting professionally measured is best, but if you want to do it yourself be sure to read our measuring guide first. Avoid common mistakes by doing the following:7. Will I be able to alter my dress if I receive it and it doesn't fit exactly right?
Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.8. How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?
We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design.9. If I want to wear high feet with the dress, should I add the length of my heel to my hollow to the floor measurement?
Yes, our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.10. Will my dress exactly match the color I see on your website?
There might be a slight difference between the actual dress's color and what you see in the photo depending on your computer monitor's display settings.11. 11. What kind of fabric do you use on the dresses?
Each dress is made of one or a combination of the following beautiful, high-quality fabrics:12. How can I be sure what the fabric will look like in person?
Checking at our Color Chart and photos should give you a very good idea what the dress, color and fabric will look like. If you'd like to be even more confident, try ordering samples from our site just keep in mind the extra weeks needed to receive your fabric samples when timing your order.