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3 Days Riskfree Return Guarantee

We realize that it is difficult for you to purchase products online especially dresses for your wedding or important events,and we really want you to be happy with your purchase.Upon the arrival of your package,we encourage you to check and make sure that the dress has been made according to your requests whatever style,color or size.Try on your dress as soon as possible without removing the tags, altering, or washing the dress. If for some reasons that you want to return the products,we will totally understand.We have listed some conditions you may run into,please read it over:

If the item is defective, damaged or miss-shipped:

You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or miss-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.

If we send you the wrong item:

In this case,please upload some persuasive pictures or video, once it is verified, you can either send it back to exchange for the correct item or return it back for full refund.

If we send you the right item but wrong color:

In this case,as returning back is too troublesome and cost a lot,if you also like the color we send you and are willing to keep it,we would like to make some compensation for that.However if you don't want it,you can either send it back to exchange for the correct color or return it back for full refund.

Please Note: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your monitor will 100% match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.So we won't take this as wrong color case,hope you can understand.

If we send you the wrong size:

In this case,you can either send it back to exchange for the correct size or return it back for full refund.

If you choose the wrong size:

If you chose the wrong size,you can send it back to exchange for the correct size(customer bears the shipping cost).Please make sure you have measured yourself according to our measure guide and choose from our size chart.

If the dress is fine but you just don't like it anymore:

If you get the original dress in good condition(correct style,size and color) but for some reason,you don't want it anymore and want to return it back.We accept returning for that(dress being worn,washed or damaged won't count),but you have to undertake all the postage and we just refund partial payment of the dress to you.Hope you can understand and think it over before order.

If the package didn't arrive within the time stated:

Please understand that it cost a while for custom clearance.However if for any reason, your order arrived much later than the time stated(more than 45 business days),you will be eligible for some reimbursement upon the delivery of the overdue product.

We don't accept returning for following cases:

1)Custom-made items((For example:Custom Size or Custom Color)
2)Items that have been worn,changed or damaged like altered,dyed,etc Please contact us first when there is any problem with items you received.Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.When you return them back, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.

Process of Returning:

1) Contact our customer service within 3 days from the day you receive your item.Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
2) Once Customer Service has approved your request,they will send a Product Return Form to you.Please fill the form and send it together with the item back to us as soon as possible.
3) Once received the package,your return will be processed in 3 to 5 business days.Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.

How to cancel an order that hasn't been paid

If your payment of an order has not been made yet, you may cancel it by clicking "Cancel order" in your account at newstyledre.com.
If your order has not been paid in 40 days, it will be cancelled automatically.

How to cancel an order that has been paid (Dresses)

We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order.Once the tailoring process has begun,the materials cannot be reused.
The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.
Our Cancellation Policy:
1. Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund, or
2. Orders cancelled 12 - 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 10% of the product purchase price, or
3. Orders cancelled after 24 hours of payment confirmation but before shipping will be eligible for a partial refund consisting of the full shipping cost, or
4. Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, please click here to proceed.

Cancel order for other items (except Dresses)

Our Cancellation Policy:
If you insist on cancelling the order, please contact our customer service department at newstyledress@hotmail.com